Thanks so much for placing your order with Carole Ann Jewelry Designs!
  Return Policy

I take pride in the quality and workmanship of my handcrafted jewelry, so I offer you the following guarantees so that you will 

be happy with your purchase for years to come.

 

If you find you need to return/exchange an item, please Contact me with your order number and details about the product you

would like to return. I will respond to you as quickly as I can with instructions on how to return your item.

14-Day Money Back Guarantee (does not include Customized*)

I want you to be completely satisfied with your new jewelry. If for any reason you are not, return it to us within 14 days of your purchase including a copy of your sales receipt and we will refund your purchase, excluding shipping.

*Customized Jewelry:  If your jewelry has been customized and done so according to your order, we will not be able to refund or accept a return.

Exchanges

If the jewelry you receive is damaged or defective, you can either return the merchandise for a full refund (including shipping) or we can send you a replacement piece at no extra charge. You will need to notify us of the problem and send your jewelry back along with a copy of your sales receipt within 10 days of purchase.

Shipping

  • Shipping rates apply to the Continental United States. 

  • We cannot be held responsible for USPS or UPS lost or stolen packages, however we will do our best to ensure packages arrive safely to you.

  • Production time varies for each piece.   Please communicate any specific deadline you may have when you place your order.  Your jewelry is made AFTER we receive receipt of your order.  Please allow at least 7 business days to complete. 

The following shipment delivery times are AFTER your order has been produced and is ready to ship. 

CONTINENTAL USA Shipping Rates.  Rates for Alaska and Hawaii will vary.

For rates OUTSIDE the US, please contact us for current shipping rates available

 

 

 USPS First Class (5-7 Business Days

FREE SHIPPING CONTINENTAL USA

 

 Priority Mail (2-3 Business Days)

FREE SHIPPING CONTINENTAL USA

                       caroleannjewelrydesigns@yahoo.com

 

© carole ann jewelry designs 2017