caroleannjewelrydesigns@yahoo.com
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© carole ann jewelry designs 2017

  FAQ

Orders

 Orders are processed as they come in, regardless of the shipping method chosen. We strive to get your order to you as quickly as  possible, but we want to manage your expectations so that you are not disappointed!

 In general, in-stock or One of a Kind items will ship within 24 hours.  If your item is not in stock and needs to be made, depending on  the complexity of the design, it can take up to 5-7 business days for it to be made and ready to ship.  Once it is made, it will ship via  whatever method chosen at checkout.  Expedited shipping only guarantees faster delivery once an item is made. Once your item is      on the way, a notification will be sent to you via email, along with a tracking number. If you would like to check on the status of an  order in progress, please call or text (preferable!) us at 570-656-0097or email us at customerservice@caroleannjewelrydesigns.com 

Special Orders

 Your satisfaction with your jewelry is important to me, and I want your jewelry to fit you perfectly.  If you would like to customize the      length of a necklaces, bracelet, or pair of earrings, (and it can be done without compromising the beauty of the item) please call or      text-  570-656-0097 or email us at info@caroleannjewelrydesigns.com. Let us know the item you would like to have adjusted.

 Normally, a small change should not change the price. If there is an extra charge, we will call you for your credit card.

Gift Services

 All of our items are packaged in a beautiful matte black jewelry box inside a zebra print gift bag with ribbon. If the item is to be a gift, please let us know and we will be happy to include a complimentary hand-written gift card. When you check out, please enter your message in the notes field.

There are also gift wrap options available for a nominal fee.  You can select your choice of gift wrap when you place your order.

Payment

 I accept PayPal and credit cards online, both through a secure server.  

 If paying by credit card, you will see a PayPal page, but you do not have to have a PayPal account to use your credit card for payment.  PayPal is my credit card processing company, used just like any other credit card processing company. 

 Protecting your private information is our highest priority. We encourage you to feel comfortable using your credit card to purchase  our jewelry. We use industry standard secure servers ( SSL). If you would prefer not to pay via the internet, you may also contact us      at any time and place your order over the phone.